State Farm® Insurance Agent Bill Thorp
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alise Nikitenko
November 7, 2024
1
out of
5
rating by Alise Nikitenko
"This agency left my apartment building without insurance. They gave me a quote and sent it to my mortgage company. The mortgage company for some reason didn't pay them, or maybe they're delaying the payment, or maybe something else. The thing is, I didn't know about! No one communicated with me! I tried sending emails, and no one responded! Thanks, State Farm, for leaving me uninsured and not even telling me about it! Amanda was working on my insurance quote and I thought everything was fine. It's not."
We responded:
"Alise, we sincerely apologize for the unfortunate situation that led to a lapse in your insurance coverage. We understand the significant inconvenience this may have caused you. Our team was working diligently to process your insurance quote and secure coverage. However, due to unforeseen circumstances, including a delay in payment from your mortgage company and additional underwriting requirements, we were unable to finalize the policy. Amanda did in fact attempt to reach out numerous times to inform you of the delay but had no luck making contact. Again, we apologize for any stress or inconvenience this may have caused. We hope you'll consider giving us another opportunity to provide you with the exceptional service you deserve."
Gayle Kelly
November 6, 2024
5
out of
5
rating by Gayle Kelly
"Super nice gal, very informative!!"
We responded:
"Gayle, thank you for your wonderful review! I'm glad you found our team informative and enjoyed your experience with us. If you have any more questions or need further assistance, we're here to help. - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Danielle Jennett
October 18, 2024
5
out of
5
rating by Danielle Jennett
"Great people"
We responded:
"Danielle, thank you for your kind words! We're glad you had a positive experience with our team. If you ever need further assistance, we're here to help. - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Jared-Paul Cruz
September 23, 2024
5
out of
5
rating by Jared-Paul Cruz
"Heather was great, very helpful"
We responded:
"Thank you, Jared-Paul! I'm glad to hear Heather was able to assist you. We appreciate your feedback and are always here to assist with any future needs. - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Vikki
August 1, 2024
5
out of
5
rating by Vikki
"State Farm Insurance, Bill Thorp office in particular has always been there for all my insurance needs. During the last couple of months since my car was totaled, I have relied on them to walk me through the process of filing a claim, transferring my insurance to my new car and filing another claim when the windshield was damaged. The ladies in the office always answer the phone cheerfully and there is no stress ever in completing what needs to be done. They take care of it all and I feel very fortunate to have all of them in my corner! Plus they look for ways to save me money! Love that 😉 Thank you Bill Thorp office!! 🤝"
We responded:
"Vikki, thank you for your wonderful review! We're glad our team could assist you through filing claims and transferring your insurance. It's great to know that our team made things easier for you. We always strive to find ways to save you money, and we're happy you appreciate that! If you ever need anything else, we're here for you! - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Linda Boyett
July 18, 2024
5
out of
5
rating by Linda Boyett
"They are amazing and they are always willing to help"
We responded:
"Linda, thank you so much for your review! If you ever need anything in the future, don't hesitate to reach out! - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Kevin Bushnell
June 27, 2024
5
out of
5
rating by Kevin Bushnell
"I've never been disappointed with my coverage through Bill Thorp - State Farm. They've always been there when I needed them. They even assigned me a guardian angel to watch over me. Her name is Heather. When the road I was traveling got a little rocky, she was always there to smooth over the bumps. If you're looking for an amazing agent that will always look after your best interests, I highly recommend Heater Alvey. She's the best."
We responded:
"Kevin, I'm glad that Heather has provided exceptional service! We're grateful for your kind words and are pleased to know you feel well taken care of. If you ever need assistance in the future, our office is here for you! - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Stan Long
May 31, 2024
5
out of
5
rating by Stan Long
"They did everything to take care of my car for me I was very pleased"
We responded:
"Stan, I'm thrilled to hear that you were pleased with the care provided! Our team is grateful for the opportunity to assist you and ensure your satisfaction! We look forward to being there for your insurance needs in the future! - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Jon Kelsey
March 23, 2024
5
out of
5
rating by Jon Kelsey
"Switching to State farm was a very good experience. Lola was very professional. It was a very easy transition. I appreciate it very much. Thank you."
We responded:
"It's fantastic to hear that switching to State Farm was such a positive experience for you, Jon! We're thrilled that Lola provided you with professional service and made the transition easy. Thank you for choosing us for your insurance needs. - Bill Thorp - State Farm Insurance Agent, Grants Pass, OR"
Ken
March 4, 2024
1
out of
5
rating by Ken
"I was insured with them. So when I moved my father here I sent him to them. I felt they took advantage of him. 3 policies? Then, 5 months of repeated efforts to resolve his insurance cancelation after his death. (So, as you're dealing with a death, they made things not difficult but impossible. Thanks, Bill At the two month point, Bill Thorp apologized as I was sitting in his office and told me it would be handled. It was not. So more calls and more calls. I have a new insurance agency now. Go elsewhere"
We responded:
"Thank you for taking the time to leave us a review. We value all feedback, and we're sorry to hear that we did not meet your expectations. We understand that your situation was a difficult one, and we extend our sincere condolences for the loss of your father. Unfortunately, we required additional documentation before we could proceed with your cancellation, and the processing time of State Farm was longer than usual. We apologize for the delay and any inconvenience this may have caused and we wish you all the best."
Davey Fromdahl
November 29, 2023
5
out of
5
rating by Davey Fromdahl
"Kenzie was super easy to work with and extremely helpful and informative when helping me figure out what would be best for me for auto and renters insurance. I didn't feel pressured with upsells or like I had to make certain decisions. Thanks a lot, Kenzie! I'll be coming back for sure."
We responded:
"Davey, we’re so glad to hear how Kenzie was able to help you with your auto and renters insurance! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Michelle Hartley
October 26, 2023
5
out of
5
rating by Michelle Hartley
"Lola was so great she made my transfer of my insurance from another state so easy and saved me money on my monthly rate! I highly recommend this office!"
We responded:
"Thank you for the wonderful review, Michelle! Lola is a fantastic asset to our team and we’re happy to hear she was able to help you. Thank you for being a part of our State Farm family!"
Brandon Smeltzer
October 26, 2023
5
out of
5
rating by Brandon Smeltzer
"Can't beat the Customer Service. I have been dealing with Cheryl for the last 10 + years and she makes things easy for me whether we are adding or removing a vehicle, finding ways to save money, dealing with an accident claim or helping me figure the best Life Insurance option. She is very attentive and on top of things. Pricing is great too!"
We responded:
"Thank you, Brandon, for the kind words of Cheryl! Our team works hard to provide an excellent experience, and we are thrilled to hear that she always delivers for you and your family's policies. Thank you for trusting us with your insurance needs!"
Katrina Daniels
October 22, 2023
5
out of
5
rating by Katrina Daniels
"He is the best state farm agent in town. All the ladies in the office were thoughtful, patient, kind, and help figured out how to help save some money from my previous policies! I appreciated all their help!"
We responded:
"Thank you, Katrina, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
brent novak
October 15, 2023
5
out of
5
rating by brent novak
"Very nice very helpful"
We responded:
"Brent, thank you for the wonderful review! We appreciate you and the opportunity to help you with your insurance needs. "
Jim Wainscott
September 11, 2023
5
out of
5
rating by Jim Wainscott
"Always a pleasure to walk in and talk to everyone that works here. They make it extremely easy to make changes to your policies as your needs change."
We responded:
"Thanks, Jim! It's a pleasure to work with you. Thank you for trusting us with your insurance needs and if you need anything please don't hesitate to reach out!"
Oregon Banshee
September 10, 2023
5
out of
5
rating by Oregon Banshee
"I’ve been with State Farm for several years now and I have always been pleased with the staff and customer service I’ve received. Lola is an asset to both the company and to our family."
We responded:
"Thank you for the wonderful review! Lola is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Sherry Corrigan
August 26, 2023
5
out of
5
rating by Sherry Corrigan
"I've been with State Farm for many years! Dee (aka Lola) is Amazing!! I highly recommend this office!"
We responded:
"Thank you for the kind words of Dee, Sherry! We appreciate you and the opportunity to help you with your insurance needs."
Ilaena Mellentine
July 29, 2023
5
out of
5
rating by Ilaena Mellentine
"Amanda was super helpful. I went in for a quote and walked out a customer. I was able to improve coverage and save money. No pressure, just good old customer service."
We responded:
"Ilaena, we're thrilled to hear you had a positive experience with Amanda! Providing excellent customer service and helping you find the right coverage at the right price is our top priority. Thank you for choosing us and we look forward to serving you in the future!"
Antoinette Bentley
May 24, 2023
5
out of
5
rating by Antoinette Bentley
"I’m so happy I went in to get a quote from James 😁 he saved me $1,000 on my homeowners insurance by switching over and $37 off my car insurance by combining the two together. I will tell all my friends and family they are the cheapest in town. one happy customer here."
We responded:
"We're so happy to hear about your positive experience, Antoinette! We are lucky to have hard-working team members, like James, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs! "
cristee bergquist
May 6, 2023
5
out of
5
rating by cristee bergquist
"They treated us very well. New insurance policies at comparable pricing. Try them!! We saw Dee"
We responded:
"We are so happy to hear about your experience with our office, Cristee! We enjoy working with you and greatly appreciate your business."
Joanna Smith
March 21, 2023
5
out of
5
rating by Joanna Smith
"Very helpful. They are great at following up with us. Prices and services are great! Thank you so much."
We responded:
"Thank you for the five-stars, Joanna! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Loren Obien
February 23, 2023
5
out of
5
rating by Loren Obien
"Cheryl was very knowledgeable and pleasant to deal with. Quick and painless and didn't try and sell me something I didn't need just what I asked for. Definitely will suggest to others to switch to State Farm and Bill Thorpe office"
We responded:
"Thanks for the kind words, Loren! We’re happy to hear Cheryl was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Kristina Silva
February 22, 2023
5
out of
5
rating by Kristina Silva
"Thank you to Bill Throp’s staff for the process of getting our Homeowners Insurance, Vehicles, and out Dual Sports Bikes insured. Cheryl is amazing in getting our policies going quickly and we are so happy with how easy Cheryl made the process.. Thank you Cheryl and Staff. 🙏👍🤗"
We responded:
"Thank you, Kristina, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Cheryl, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Lany Sullivan
February 13, 2023
5
out of
5
rating by Lany Sullivan
"I've had a lot of moving parts with my insurance due to a death in the family. Cheryl has been by my side the entire time as I've worked through all the policy changes needed during this difficult time. She has made it easy for me and has been incredibly supportive in so many ways. I highly recommend the team at Bill Thorp!"
We responded:
"Lany, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Cheryl cares a lot about our customers."